Our Returns Procedure
The following are guidelines. Wherever possible we will respond to your individual circumstances. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

***Before returning an item you must obtain a Returns Authorisation from us***

Returning a Faulty, Damaged or Incorrect Item
In the unlikely event that your item is faulty we offer a 12 month* warranty on all items from the date of the invoice. If you need to return a faulty/damaged/incorrect product to Giddyaunt.com, please contact our Returns department on returns@giddyaunt.co.uk and request a Returns Authorisation Number (RAN).

You will need to provide details of the fault/problem or the reason for returning the item. We will then reply to you, supplying you with your RAN number and any special instructions. The fault will be checked upon receipt of the item to our warhouse and a refund will only be issued if the faut/defect is found to exist.

You will need to package items suitably to avoid damaged in transit as any items returned that are badly packaged and have incurred damage in transit will not be refunded. All items will need to be returned in a complete condition i.e. with all remote controls and leads etc. (no credit will be given for incomplete items).

Please note if goods are returned without a Returns Authorisation Number (RAN) a refund will not be issued and the goods will be disposed of.

Some manufacturers require that returns are dealt with by them directly after 28 days of purchase. We will advise you if this is applicable to your product when you contact us regarding a return.

Specific Manufacturer Returns Procedures

It is the requirement of certain manufacturers that you notify them of the EXACT FAULT after 28 days. Please click the file below to view specific manufacturer returns procedures before contacting giddyaunt.com as in many cases the manufacturer will deal directly with the consumer for faulty products.

Returning An Unwanted Item

You may return any unopened items in the original packaging within 7 days of receiving the item for a full refund (minus delivery costs). We will only refund the postage if the return is found to be faulty or is a result of our error. Please obtain a RAN number as advised above as we cannot credit for items returned without notification. If items are returned in an un-saleable condition i.e. if the seal is broken we will not be able to issue credit.

Courier Notes

Faulty goods will be collected by our nominate parcel carrier. (You will already need to have obtained a Returns Authorisation Number (RAN) before we can arrange this). We will require the following information:

A daytime address where someone is available to sign for the collection.
A contact telephone number.
Any special uplift instructions.
A preferred day of uplift (Monday - Friday)

The courier can not uplift from sheds/garages as all items must be signed for. All products returned should be packed suitably and in accordance with any particular instructions that giddyaunt.com may have issued. You will need to add your RAN number to the outer packaging and the courier will add our address details when they call. Once the goods arrive back with us, the items will be checked for the fault/defect (if applicable) and on meeting the criteria a refund will be issued.

So that we can provide a fast and efficient returns service, we ask that goods are returned to Giddyaunt.com WITHIN 28 DAYS of a RAN number being issued. This will ensure that any refund can be processed without delay. Any goods returned to giddyaunt.com after the 28 day period will not receive a credit and the goods will be disposed of.

PLEASE NOT THAT WE DO NOT OFFER REPLACEMENTS. IF YOU STILL REQUIRE THE ITEM AFTER A REFUND HAS BEEN MADE, PLEASE REORDER THE ITEM IN THE NORMAL WAY (IF THE STOCK IOS AVAILABLE)

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.